Q: What type of move protection does Matt’s Moving offer?
Your estimate accounts for (# of movers) and (# of trucks) at an hourly rate of (hourly rate). Estimates are site-unseen and based on the inventory supplied at the time of scheduling. Final billing will be determined by the total time required to complete your move. When our crew arrives, they will assess the scope of work and discuss any factors that may cause estimate fluctuations. We reserve the right to send additional personnel and/or equipment to ensure the timely completion of your move and our ability to maintain scheduled commitments that day. Please note you or a representative must be on-site during the move. If the move team arrives and you or your representative is not present, billing will begin at the scheduled start time.
Q: How does billing work or charges start/end?
We charge a trip charge on local moves to cover our truck upkeep and fuel and an hourly on long-distance moves. If another company tells you they do not charge a Trip Charge, then they have renamed that charge as something else, but we can promise you it’s still there. All of out moves are based on time. So the time starts when reach the origin and when we leave the destination. This includes clean up of the truck to bring it back to the standard of when we arrived.